Logitech Headset not working on Phone App
Tags: hardware
Dec 19, 2018 at 12:48pm • 8 replies • 0 likes
cockerill
My Logitech headset microphone is not working for the phone app.
has anyone had this happen before?
has anyone had this happen before?
cglassy on Dec 19, 2018 at 1:04pm • 0 likes
2287 USA based users, 28 different sites, 3800 DID lines - all Polycom VVX500 phones
2018-12-19 You are welcome to follow our Bluetooth Issue tracking with RingCentral Mobile and Desktop App here
http://ringcentraladminusersgroup.org/faq/headsets.html
2018-12-19 You are welcome to follow our Bluetooth Issue tracking with RingCentral Mobile and Desktop App here
http://ringcentraladminusersgroup.org/faq/headsets.html
cockerill on Dec 19, 2018 at 12:59pm • 0 likes
It shows that everything works, and then when I go into the settings, it is picking up sounds, and then when I make a call I can't hear anything, and when I go back to the setting, it can't hear the sounds again.
caroline-hardenbergh on Jul 15, 2021 at 2:37pm • 0 likes
My H800 Logitech headset works fine BUT the Headset controls don't work even if I select it in settings???
Mary-Community_Moderator on Jul 16, 2021 at 7:53am • 0 likes
Hi @caroline-hardenbergh, kindly coordinate this with Tech Support. You can open a case at https://support.ringcentral.com/new-case.html?language=en_US.
cockerill on Dec 19, 2018 at 12:54pm • 0 likes
It is not a bluetooth headset. My computer recognizes it as working. The settings in RC show that I have that microphone selected, but nothing is working.
cockerill on Dec 19, 2018 at 1:07pm • 0 likes
I have tested there, and when I speak, it shows that it is picking up audio. But when I make a call, you cannot hear me.
mike-gustavson on Jan 14, 2019 at 11:19am • 0 likes
Just chiming in that we have a number of users with different models of Logitech headsets, all working fine with RC on various machines.
cglassy on Jul 29, 2020 at 9:02pm • 0 likes
It may be not recognizing your app and the default sound input - check the settings gear in the RingCentral Phone APP
Then check the Windows Sound Control Panel to show it is the "default" sound source for the Microphone
Then check the Windows Sound Control Panel to show it is the "default" sound source for the Microphone
rod-miller on Jan 10, 2019 at 1:45pm • 0 likes
Have the same issue - I've used a Logitech headset for years without a problem - three to four weeks ago the headset stop working with the Ring Central Softphone app both on my computer and iPhone. Headset works perfectly otherwise - what's up Ring Central, what did your last update break?
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