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Copying faxes to another users

Tags: fax, admin portal

Oct 21, 2021 at 12:04pm • 4 replies • 0 likes

Richard Leighton

I can't seem to find the option and I am an admin. When an employee leaves the company, it would be very helpful to have the option as the admin to copy all the faxes to another employee that would be taking over the role until the position is filed.

Canada Computing on Oct 22, 2021 at 7:37am • 0 likes

yeah each extension retains its own history at the moment. You may consider creating shared extensions to keep your data under one extension until this becomes possible.

Anirban on Oct 21, 2021 at 12:41pm • 0 likes

I guess you have already created the feature request as I can see it here

https://ideas.ringcentral.com/ideas/CUSTCOM-I-3818

Mary-Community_Moderator on Oct 21, 2021 at 12:07pm • 0 likes

This settings is not available, Richard. Feel free to submit a feature request in our Ideas Portal at https://ideas.ringcentral.com/.

1 Answer

Amber Zeng answered on Mar 17, 2022 at 11:25pm

The leaving colleagues can use 'forward' button to send important message/fax to the replacement under SW>Messages>Inbox

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