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After Update, clients can't hear me talking

Tags: voicemail

Feb 28, 2022 at 4:02pm • 2 replies • 0 likes

James Anders

So yesterday it was working fine. Today I update the app and my callers can't hear me. Its not the phone as I can use it as expected for all other calls. Please help, Community (I would ask RingCentral but we all know how that works out for us)

Mary-Community_Moderator on Mar 1, 2022 at 7:09am • 0 likes

Hi James, have you already tried to uninstall/reinstall your app?

James Anders on Mar 1, 2022 at 7:27am • 0 likes

I have not. It says that it will delete all my data if I delete the app. This is not my fault and I will lose all my data? Come on RC.

James Anders on Mar 1, 2022 at 7:58am • 0 likes

I just now did it. Did not solve the issue.

Mary-Community_Moderator on Mar 1, 2022 at 8:30am • 0 likes

Please submit a ticket to Tech Support here so they can troubleshoot the issue.

1 Answer

Cavan Mclellan answered on Mar 13, 2022 at 8:08am

Hi I assume you're using the Mobile App and not the desktop one.

If you are using an iPhone, I would start by verifying that microphone access hasn't been revoked. Go to Settings, scroll to and tap RingCentral, and verify that the microphone slider is set to "On".

Next I would try changing the calling mode from within the app. Open the ring Central app, tap your profile in the top left, and then tap phone. Under calling mode, try switching from direct dial to RingOut.

Lastly I would try changing the direct dial data to wifi or carrier minutes. This setting is right below the previous.

The Quality of service tab in the Ring Central Analytics portal may give you some insight as well.

Best of luck!

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