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Dial 1 even though extension is 101?

Tags: transfer extension

Mar 9, 2022 at 11:31am • 2 replies • 0 likes

Al Walker

Hello,

Is there a way for the call to be transferred to an extension when the number is not the same? For example, the extension for user 1 is 101 but I would call to dial 1 to reach that extension. Is this possible? Same for 102 (2), 103 (3) etc.

Mary-Community_Moderator on Mar 9, 2022 at 11:44am • 0 likes

Are you using a desk phone or the app?

Al Walker on Mar 9, 2022 at 11:57am • 0 likes

The app

Mary-Community_Moderator on Mar 9, 2022 at 3:40pm • 0 likes

There is no option for this in the RingCentral app, @Al Walker. For feature requests, please add it in our Ideas Portal at https://ideas.ringcentral.com/.

1 Answer

tak-it1 answered on Mar 12, 2022 at 9:19am

Is this for you personally or does everyone want to dial 1 for 101, 2 for 102, etc? If for everyone, just change their extensions to 1, 2, 3 etc.

If this is only for you, you could create call queues to do this. So, for extension 101, make a queue and make the queue's extension 1 and add extension 101 as the agent, and so on.

Mary-Community_Moderator on Mar 16, 2022 at 8:15am • 0 likes

Thanks for the recommendation, @tak-it1.

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