Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Can make outgoing calls, can't receive.

Tags: phone

Apr 29, 2017 at 9:55am • 4 replies • 0 likes

david-bloor

I have 4 desk phones. I can make outgoing calls to mobile and landline numbers.

The problem I have is when I try and call my main number or a direct number I am prompted with the greeting but none of the desk phones ring.

I get the "Please hold while i try and connect you" message and music.

Then after about 30 seconds it goes to voicemail.

What have I done wrong?

danno on Apr 29, 2017 at 10:58am • 0 likes

Sounds like you have something programmed in your Screening and greeting tab of the extension.

saadet.swift on May 1, 2017 at 8:37am • 1 likes

Hello David,

I would also check the settings under the extension's Call Handling & Forwarding. Sometimes people forget about Advanced Rules or the settings on the Desktop apps & Smartphones. I often suggest having the latter be set to 0 seconds.

saadet.swift on May 1, 2017 at 9:22am • 1 likes

Also, I would check the Do Not Disturb setting for the extensions in 4 places:

1) The mobile app
2) The physical phone itself
3) The softphone (desktop application)
4) The RingCentral webportal

When people can make outgoing calls but are not receiving inbound calls that is the next place I check. Hope that helps!

jacob-cruz on Jan 31, 2020 at 3:18pm • 0 likes

Hi just wanna ask why am I not receiving inbound calls? what will I do?

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales