Pick up call when not in specific group.
Sep 8, 2022 at 6:39am • 4 replies • 0 likes
Russell Martilla
I need to allow a user not in a specific group to pick up the calls when that group is busy but don't want it to ring on his phone.
on Nov 4, 2022 at 2:46pm • 0 likes
on Sep 9, 2022 at 5:20am • 0 likes
Group Call Pickup. This particular user is not in this specific group but we need them to pick up the call when this group is not available to pick it up. It doesn't ring on this phone but he can hear it and knows which group it is.
on Sep 8, 2022 at 11:01pm • 0 likes
Could you please share more details? Which use cases do you want to apply?
We have Group Call Pickup and Queue Call Pickup features. Probably some of them will be applicable for you.
1 Answer
answered on Nov 9, 2022 at 7:38am
Probably Queue Call Pickup feature (QCP) is that you need.
Users are in queue. Somebody call to queue and one of available agents can pick up call. If nobody answers, QCP extension on the HUD allows an user who registered as pick up person (he can belong or not belong to the queue) pick up this call.
0
on Nov 9, 2022 at 9:22am • 0 likes
answered on Nov 4, 2022 at 2:46pm
I need this answer as well. I have the same question Russell has. Please. Thank you!
0
A new Community is coming to RingCentral!
Posts are currently read-only as we transition into our new platform.
We thank you for your patience
during this downtime.
Try Workflow Builder
Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!
Try RingCentral Workflow Builder
