Unable to make/receive calls on a specific computer in RC desktop app and browser
Feb 10, 2023 at 8:48am • 4 replies • 0 likes
Lucy Colon
Unable to make/receive calls on a specific computer in both RC desktop app and browser. The dial button is greyed out with a message saying there is something wrong with Ring Central service. But when I sign in on another computer, everything works fine. Please assist.
on Feb 11, 2023 at 9:13am • 0 likes
We are experiencing the same issue with one of our clients. We've had a tier 2 case open for over a week now.
on Feb 10, 2023 at 1:37pm • 0 likes
Sorry Mary, wrong link. Here's the right one https://community.ringcentral.com/questions/106333/unable-to-place-outbound-calls-ringcentral-desktop.html
on Feb 10, 2023 at 12:36pm • 0 likes
Hi Lucy, have you tried to uninstall/reinstall your app?
on Feb 10, 2023 at 1:18pm • 0 likes
Thanks Mary. Yes, uninstall/reinstall did not resolve the issue. This is also happening in the browser. Everything works fine on another computer in the same Office. My situation is somewhat similar to what is described at https://community.ringcentral.com/questions/107855/unable-to-place-receive-calls-rc-application.html
on Feb 10, 2023 at 1:32pm • 0 likes
I see. Are you using the old RingCentral Phone for Desktop?
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