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Having the same issue.

@mike-stecker I'm not seeing any registration information for your company. I would recommend jumping into the Admin Portal and setting up your TCR Registration to ensure no interruptions in service
This Knowledge Base article can help with the process: https://support.ringcentral.com/article-v2/Setting-up-TCR-registration-assigning-numbers-to-SMS-campaigns.html?brand=RingCentral&product=MVP&language=en_US

I have 2 campaigns listed as "Pending" currently that I filled out registration on Feb 20. Many of our company managers are extremely upset about some users unable to send SMS.

@Becky-Community_Manager Any updates on our TCR registration? As mentioned earlier I have 2 campaigns sitting in "Pending". Staff is getting more and more upset as days go by.

@Mike Stecker I have engaged the TCR Program Managers about your registrations. I should have an update for you soon.

Join the club! I've been waiting for going on 2 months. Only get the runaround from Ring Central. Supposedly by TCR was preapproved in early January. Crickets since then.

@Chris Burtch We have submitted an escalation and have requested prioritization with Telco Ops for completion.

@Becky-Community_Manager how can i get prioritization with Telco Ops... it's been 2 months and I have received no support from Ring Central. Was told I would get a refund on what I'm paying. Nope. Was told twice a manager would call me back. Nope. Was told my account would be escalated. Here I sit almost 2 months and nothing.

@Jill Dunkel I am working with the TCR program managers to identify what the issue is.
More info soon.

Thank you

I would love to be looped in on any answers to this question. We have been without outbound texting since the new year. This is putting a huge dent in our businesses flow of communication with clients!

I was just told this evening that my tcr was rejected because

Hi,

Apologize for the delay. However, upon checking, your Registration has been rejected due to (8.1) - Call-to-Action/Message Flow Denotes Web Address but URL Invalid/Not Present - Please Update Submission via Self-Registration Portal in Service Web.

Best regards,

I saved my PDF from the registration and nowhere on it did it state that I was contacting customers through web. Now they want me to re-register and they say it will take 20-30 days from then. I submitted my form on Dec 13th. Been paying for service the whole time. Ridiculous

@jenn-garrett I am working with some internal teams to identify where your TCR stands. More soon!

@jenn-garrett We sent to Telco Ops numbers to confirm enabling SMS. More info soon!

@Becky-Community_Manager any updates? We are still unable to send outbound SMS

@jenn-garrett It looks like you're good to go - I would follow the FAQ directions to confirm:
The best way to ensure your SMS capability is active is to ensure you're registered. You can easily do this from your Admin Portal. Sign in to your account and go to Phone System > Enhanced Business SMS > 10DLC Registration to check your registration status.

@Becky-Community_Manager I am missing the option you are describing. I did double-check my permissions just to make sure that wasn't the issue and I am a Super Admin. Thanks in advance for all your help Becky!

Okay, hang tough as I dig in a bit further.

@jenn-garrett Can you please create a support ticket about this issue?
https://support.ringcentral.com/contact-support.html
It looks like it's a GO on our end, but there may be another blocker that we're not aware of that is keeping the enablement from being pushed.
Once you've created a case, please share with me via email and I'll keep tabs as well. Community.Support@RingCentral.com

@Becky-Community_Manager Our original case number is 17278270.We have been told our lack on functionality is a "special case" but judging from the threads in this community we're not alone. We're still unable to text, and were transferred from one department to another when trying to get answers. Today marks two months without texting.

Got it, @jenn-garrett
I'm escalating on my side.
Hang tough as I pull all the pieces together.

@jenn-garrett I have confirmed with the TCR Program Team and all has been provisioned for you. You should be able to use the SMS functionality.
Give it a shot and if you're still not able, hit me via email and we'll create a case and escalate it for you. Community.Support@RingCentral.com

i have the same problem. i issued a support ticket last week. havent heard back

Chris, Can we get a few more details about the number you're texting from?
Is it new?
Are you doing bulk SMS or one-off texting?
If you'd like to share more details, please email us at Community.Support@RingCentral.com

I am doing 1 off texting and have been waiting since December 8th. Still nothing. Huge blow to my business. Literally can't even have a conversation with my customers. The deadline isn't until March 31 so why can't i get clearance to text at all? I am not sending bulks. been raising this issue on the community for a month now. still no end in sight.

Jack, my team is looking into where your TCR stands and what next steps might be.
I'll reply to your email directly when we have an update to share.

Hi Jack,

I am the Transaction Coordinator assigned to help you.

Let me follow up with the team offline. And I completely understand the expectation that SMS would work on day one. Especially since that’s how it always used to be for SMS (before mobile carriers reclassified business SMS and added numerous new requirements).

I very much wish we were able to get this turned on for you without the TCR registration, and that we were able to avoid or exempt you from these carrier-imposed requirements. While my hands are tied there, I am concerned about what happened with the TCR form and the delay in getting it to you.

I need to look into this more. At the end of the day, I am the one responsible for ensuring as smooth as possible of a transition with these changes, and I will make sure we continue to work to ensure the best possible experience for our customers.

Thank you for your patience as we get this taken care of.

ref:_00D80aRUX._5002H1TkZqY:ref

Louie Sotto

From: Jack Hainline
Sent: Thursday, February 23, 2023 1:43 PM
To: Louie Sotto <louie.sotto@ringcentral.com>
Cc: Raven Candoy <raven.candoy@ringcentral.com>
Subject: RE: Pending TCR [ ref:_00D80aRUX._5002H1TkZqY:ref ]

[EXTERNAL]

Another week has passed. Any update? Am I going to be getting credited on my account for not having text messaging for the nearly 3 months I have been with Ring Central and not being able to send a text message the entire time? That’s 25% of a year. I honestly am so confused at how this is even possible.

Hi,

Apologize for the delay. However, upon checking, your Registration has been rejected due to (8.1) - Call-to-Action/Message Flow Denotes Web Address but URL Invalid/Not Present - Please Update Submission via Self-Registration Portal in Service Web.

Best regards,

I don't even have a website or URL. I am a brand new company. I submitted this form 1.5 months ago and now I am being told it is rejected because I don't have a website??!? This is ridiculous. I am jsut trying to talk to my customers!!!!!!!!!!!!

Hey, @Jack Hainline We sent to Telco Ops numbers to confirm enabling SMS. More info soon!