Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Hello, after I pay for my TCR SMS campaign registration, I get the error "External tcr api failures". Please advise. Thank you.

Tags: sms and text messaging

Mar 6, 2023 at 7:16am • 3 replies • 0 likes

Compassionate Heart

Becky-Community_Manager on Mar 6, 2023 at 8:18am • 0 likes

Looking into this concern - hang tough while I connect with the appropriate teams.
@Compassionate Heart Can you tell me if this is the first time campaign creation/submission or and update/resubmission?

Compassionate Heart on Mar 6, 2023 at 4:32pm • 0 likes

Yes, this was the first campaign submitted.

Sarah Schwartz on Mar 6, 2023 at 9:21am • 0 likes

I had this happen to me as well with the first submission and then again on the second as I did not know what this was. I was charged twice for this. Will the charges be reversed since it's an issue on your end?

Becky-Community_Manager on Mar 6, 2023 at 9:23am • 0 likes

@Sarah Schwartz Do you see the charges on your credit card?
Just want to make sure I understand what is happening so I can escalate.

Sarah Schwartz on Mar 6, 2023 at 9:24am • 0 likes

I see the charges on my account with a status of 'paid in full'.

Becky-Community_Manager on Mar 6, 2023 at 9:26am • 0 likes

Got it. Give me a minute to dig into this further.

timothy-m on Mar 6, 2023 at 9:32am • 0 likes

I can confirm that I am showing the same "paid in full" for my one and only failed submission.

Becky-Community_Manager on Mar 6, 2023 at 9:33am • 1 likes

Thanks @timothy-m for confirming. I'm working with our internal teams to get some answers!
More soon!

2 Answers

Becky-Community_Manager answered on Mar 6, 2023 at 2:54pm

Hey, all - this issue has been resolved. However, if you had several submissions that prompted multiple fee charges, please reach out to my team directly so we can update and refund extra charges. Community.Support@RingCentral.com

Becky-Community_Manager answered on Mar 6, 2023 at 2:24pm

Hey, all! This issue should be resolved now.
However, if you submitted and found that your submissions created multiple fee charges, please reach out to my team directly so we can make sure to refund those charges.
Community.Support@RingCentral.com

David Batista answered on Mar 6, 2023 at 10:07am

We are having the same issue as well. Let me know once you have a solution!

Becky-Community_Manager answered on Mar 6, 2023 at 8:55am

We have identified an issue with the API and are working to correct it. Please do not submit. I'll share an update when the problem has been resolved.

timothy-m on Mar 6, 2023 at 9:16am • 0 likes

I just received the same on my first submission attempt. I'll wait for your word before I try again.

Becky-Community_Manager on Mar 6, 2023 at 9:17am • 1 likes

Yes, thank you, @timothy-m
I'll use this thread to update you when I hear back.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales