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Fees/SMS not working

Tags: sms and text messaging

Mar 10, 2023 at 12:57pm • 2 replies • 0 likes

Vevera Family

I have gotten us as far as signing up with our "brand" and am moving on to the campaign. WHY were we charged $150? After reading many comments & info on the website, I do not see that. My bill says we were charged the $4 fee to register our brand, but what is the $150 for?? And our SMS texts are still NOT working. This has been an issue since MONDAY. We are in touch w/a lot of our patients and this is completely ridiculous that we can't send a text and couldn't all week.

Vevera Family on Mar 10, 2023 at 1:11pm • 0 likes

SMS OPCO LLC was the $150 charge. I understand there is a SMS outage but it's been 5 days now.

Becky-Community_Manager on Mar 10, 2023 at 1:15pm • 0 likes

Looking in to this charge now and will update you here when I have more information.

Unfortunately, in the meantime, I can't share any further updates beyond what is on the Status Site.

Vevera Family on Mar 10, 2023 at 1:18pm • 0 likes

I don't need to check it anymore, the texts still aren't going through. (But I have been checking it for the past 5 days). It just seems this should have been rectified by now. It's frustrating & very inconvenient, especially when all we keep reading is there's an outage check the status site.

Becky-Community_Manager on Mar 10, 2023 at 1:19pm • 0 likes

I understand how inconvenient the issue is.
I will have your account manager reach out to you about the SMS charge to share an update.

Vevera Family on Mar 10, 2023 at 1:32pm • 0 likes

I did more research, I don't think the $150 was from you guys.

Becky-Community_Manager on Mar 10, 2023 at 2:47pm • 1 likes

Thanks for validating.

Becky-Community_Manager on Mar 10, 2023 at 1:07pm • 0 likes

@Vevera Family Can you please give a bit more detail to the $150 charge?

There is an SMS outage at this time and our team is working to resolve it.

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