Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

TCR feedback that they were unable to verify the brand information with the W-9.

Tags: sms and text messaging

Mar 22, 2023 at 11:18am • 2 replies • 0 likes

Michael Glause

We submitted our W9 with a ring central transaction coordinator and they advised the brand was unable to be verified due to the W-9. At this point we have been trying to comply with the TCR since January and have had no luck or someone willing to talk and advise why we are failing.

Is there someone we can get to better explain why a W-9 provided to Ring Central would be unable to be verified? We are at a severe risk of losing texting, something that is a direct result of a broken system rather than us as a customer not providing everything required.

Michael Glause on Mar 22, 2023 at 1:02pm • 0 likes

Our original brand failed as supposedly the EIN did not match, we then submitted a W-9 to a RC employee who was manually submitting it and he said it failed as the brand was unable to be verified due to the W-9. The W-9 has our EIN number along with all other things we thought we needed to be successful. The question really is what is wrong with the W-9/EIN we are submitting thats all we have.

More than happy to provide the W-9 in question via email, we are at a loss. Something we have followed up and worked towards with RC with minimal answers since early January.

Becky-Community_Manager on Mar 22, 2023 at 1:25pm • 0 likes

Great context! Thanks for sharing. I'm going to dig into this a bit further.
I know you've been waiting, but I'd ask for your patience as I investigate.

Becky-Community_Manager on Mar 22, 2023 at 4:14pm • 0 likes

Michael, I got some clarification - the rejection happened because there was a Tax ID/name mismatch. I'd be happy to discuss with you further on the brand name vs. Tax ID name.
Shoot an email at Community.Support@RingCentral.com

Becky-Community_Manager on Mar 22, 2023 at 12:57pm • 0 likes

Michael, I am happy to look into this further.
Can I ask, are you providing the W-9 in lieu of an EIN?

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales