Apply for production : Sorry the service is temporarily unavailable
Aug 24, 2023 at 8:15am • 2 replies • 0 likes
Eric Moreau
Hi
I have been trying to "apply for production" for the last few days but keep getting an error saying "Sorry the service is temporarily unavailable". I have tried to submit from a different browser as well.
I have opened a case (19854167) for which I got no reply!
on Aug 24, 2023 at 9:51am • 0 likes
Have you tried again today? Have you been contacted via the support team?
on Aug 24, 2023 at 10:54am • 0 likes
Hi. Yes I retried earlier today after resubmitting all messages. Nobody from the support team contacted me or replied to my opened case.
1 Answer
answered on Aug 25, 2023 at 5:47am
Looks like the format of icon submitted was the culprit. I converted the icon from jpg to png and it was accepted. They should really provide the real reason why the submission gets refused. Lost almost a week because of that. All that time, I was thinking the submission service was the error.
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on Aug 25, 2023 at 7:15am • 0 likes
Thanks for sharing the solution! Let me replicate the issue myself and report it to the team.
answered on Aug 24, 2023 at 10:54am
Hi. Yes I retried earlier today after resubmitting all messages. Nobody from the support team contacted me or replied ot my opened case.
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