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Error Code: CMN-414

Tags: errors

Jan 10, 2024 at 11:16am • 2 replies • 0 likes

IT Team

Hi everyone,
I get a CMN-414 error. Cannot find it in error code list of API references. Any ideas why this may be happening?

Phong Vu on Jan 10, 2024 at 11:29am • 0 likes

What API did you call before catching that error? It is usually because of invalid input parameters.

IT Team on Jan 10, 2024 at 12:48pm • 0 likes

I am using Ringcentral.Net (5.28.0) package with .NET and I got this error while trying to send SMS.
My request body is as follows:

var requestBody = new CreateSMSMessage

{

text = item.Body,

from = new MessageStoreCallerInfoRequest { phoneNumber = item.From },

to = new MessageStoreCallerInfoRequest[] { new MessageStoreCallerInfoRequest { phoneNumber = item.To } }

};

The function is working fine in dev environment but breaking in production.

1 Answer

Phong Vu answered on Jan 10, 2024 at 12:56pm

For the /sms endpoint. Mostly the error CMN-414 refers to invalid recipient phone number number. Can you print out the `item.To` phone number and check if it's a real phone number, E.168 formatted and also check if you can manually send a message to that phone number.

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