Our TCR has been denied 2x now. Do you have direct person for us to work with to get approval? We are doing our diligence to be in compliance with no help and support. Our campaign is not unsolicited We are replying to a request.
I have submitted an email to community.support@ringcentral.com based on this thread. I am also getting denials. We just plain need to text, I didn't think we would need it, another way for issues w/ employees, however we now have a deaf client and we need texting capability ASAP.
@Marissa Phillips, we have received your email and I have just responded to it. Thank you for getting in touch with us!
I have called Ring Central support multiple times. We have completed their TCR campaign requests and keep getting rejected. I have a four year college degree and MBA and I simply can NOT understand what they want! We talk with vendors, employees and other people everyday via text that we now cannot. I just got off the phone with one of their TCR "specialists" and to the very best I could understand is that I need to submit a form (they don't tell you what form or what this "form" needs to say) but I am supposed to fill out said form and tell them EVERY SINGLE person we text past, present and future. Not only that, but again to the best I can understand these people, they expect us to submit a form for any NEW person we come across that we may text.
It is my guess is that this entire TCR campaign crap is about stopping SPAM text messaging. We communicate, we don't solicit, market or request information from anyone. We are using it for just general everyday conversation use such as vendor to vendor or employee to employee communication and nothing else.
This entire process was not thought out and it's implementation is absolute abortion
We are just going to look for another provider.
DO NOT USE RING CENTRAL!! RUN AWAY!!!
TERRIBLE TERRIBLE TERRIBLE
@General Manager, I understand your frustration. I have reviewed your account and the cases associated with it. I would like to arrange for someone to contact you and offer you assistance. To do so, could you please provide me with your name and contact information at community.support@ringcentral.com?
I look forward to hearing from you soon.
Dealing with similar issues, no one seems to have any idea what they're talking about on this TCR Campaign stuff. I'm about to cancel Ring Central and instead get a Dual Sim Phone, you may want to look into that as an option as well if your intent was to not use your personal phone for your small business like we are.
Hello @Ryan Robinson, we'd like to help you. Please send us your details at community.support@ringcentral.com. I"ll have someone reach out to you for assistance.
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