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Hello @Holly Wallace, apologies. I would highly suggest opening a case HERE, and our phone support will investigate it for you. Thank you for your patience in this matter.

This "answer" is useless. Unaccept it, please.

This forum is a scam. We need a place to discuss RC that isn't controlled by the company. I saw there is a subreddit for it but unfortunately it does not appear to be active.

The bottom line is that this is one of many ongoing issues and flaws with RingCentral and they aren't in any rush to fix it. I've had this issue multiple times over the last year or so, and twice within recent weeks. It goes away after a few days then suddenly crops up again.

If porting out wasn't so painful I'd drop this company like a hot rock. The thing is, they know that. Most customers are under a multi year contract or would have to deal with service interruptions while trying to port to another carrier.

And what service is actually better? Are there any "good" VOIP providers? It's almost impossible to separate actual reviews from paid promotions these days.

Hi Richard, I totally agree - I have started seeing this same issue on some other questions, where they are being marked as "accepted answer", but it is just the moderator confirming the question and obviously setting the status. This forum loosing much credibility if the the original person asking the question cannot determine and mark an "accepted answer" themselves. The moderator(s) should only mark this if they fully provide an answer or a reason that an answer will never be available due to the type or content of the original question. (my 2 cents opinion!)

Yes have been experiencing this issue all week.

Hi @travis-cook, this is currently an issue and a ticket has been opened for this.

INC-29760

Parent: 12180095

This is happening within our company, just noticed it yesterday....Is anyone else experiencing the same issues again? And RC are you aware of this and do you have any open tickets on it currently?

Interesting that this has an "accepted answer" from the moderator. I posed the question, I did not accept that answer and it is not an answer at all. Of course, we can always ask for help from support on any issue, it does not mean that they will resolve it. I have asked support about this several times and ultimately, the answer was to come to these forums and post a message to try to get the developers to prioritize fixing this.

This is a known issue with the system and one that is not being addressed. For our purposes, we had to disable transcription entirely because the delays are intolerable.

We noticed it just a little bit ago. If you turn off voicemail to text, the delay disappears. We just sent out an announcement company-wide, but we have not opened a ticket yet.

Thanks for the tip...I've not placed ticket yet either was hoping I wasn't the only one and figured I would start here first :-)

Unfortunately, it does not help with voicemails that are already backed up in the queue.

The issue yesterday 2/3 was a different issue. We have transcription turned off and experienced the delay also. Basically their email server had some sort of issue and all of the notifications went out around midnight eastern time last night. We received about 20 at that time.

The delay with their transcription and the original problem persists. They do not care. Just busy pushing out other features and not fixing what is already out there. Typical tech company.

We do have a case opened - #11569873. Thank you for checking in with us about this. I saw where someone posted about using the RC API to create their own delivery mechanism for voice messages. Do you know where I can find info about the voicemail API? We have looked for it, but cannot find it. Thank you!

Hi Holly, you will need someone with programming skills to use the RC API. It is found at developer.ringcentral.com and you require a premium or enterprise account to use it.

Once again another non-answer accepted by the moderators. This is such a joke. RingCentral, DO YOUR JOB and fix the problem. This is a long standing issue and needs to be addressed. Asking customers to "open a ticket" isn't acceptable. The support reps seem to have no idea that this is a known issue and are not competent enough to look up the information in your systems. Customers are subjected to a lengthy runaround when they try to open a ticket on the issue because the reps try to deny that the problem exists and use the typical "blame the customer" tactics to try to avoid dealing with upset customers.

We had this issue on October 12, 2020. Beginning around 8:15 AM Central Time, it was taking 1.5 hours for voicemails to be delivered. Over the next 2 hours, the delays slowly decreased until we were back to a 2 or 3 minute timeframe before we received the voicemail email. Did anyone else have issues during this timeframe?

Where do you find the RC API for voicemails? My boss is asking about building something like this. Thank you!