After downloading the new "R" icon app for RingCentral in every meeting that I am either hosting or attending with video and audio capabilities, I am experiencing a painfully loud and high-pitched audio feedback noise that comes out of nowhere throughout the meeting. Once the noise starts it will fade away but come back more and more frequently as the meeting carries on. This occurs to the point that the meeting is unable to proceed due to the frequent and annoying/disruptive sound. All users within the meeting are experiencing the same issue at the same time. The sound is similar to microphone feedback at a live event. This is happening without the use of any headsets. All users are utilizing Microsoft Surfaces and the internal speakers/microphone when attending/hosting meetings. Also while working with a live technical support specialist CTRL+ F1 to populate a menu within the app does not work. Any help is much appreciated!
Hi @Erin Murphy have you tried calling our tech support? All of our Support numbers can be found here. You can also open a case online here.
I have, I actually chatted with Jessa from Tech Support and she advised that I post this issue here to see if this could be fixed via a future update.
Hi @Erin Murphy, do you have your case number?
I did not receive a case number for this. I was on an online chat with Jessa for more than 1 1/2 hours today but I was never given one.
She asked me to submit the above post to the website and that is where the convo. ended.
Hi @Erin Murphy, please send us your account information so we can check on this. Email us at community.support@ringcentral.com.
I was able to access my support account, here is the case #12348349. The case currently does not have any updated information. I did receive an email from Tech Support (Jessa) saying that they were looking to close this case without a resolution.
"I'm glad I was able to help you about Audio Feedback. Though it is not available yet, we are hoping that this will be available as soon as possible. Please be advised that we will be closing this case in good intent and knowledge that everything has been addressed already."
Thanks for sharing this @Erin Murphy, by the way, are you using the new RingCentral Video feature or the RingCentral Meetings?
I am using whichever feature is within the new "R" icon RingCentral App, it might be the one known as the new RingCentral Video feature but I am not sure. When I open the app it syncs with my Outlook calendar and I click join on the selected meeting from that screen.
@Erin Murphy, I am coordinating this with some folks here at RingCentral. I will update you once I get some information. Thank you!
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