Pull Reports per 800 numbers assigned to a single Que
Apr 6, 2021 at 11:52am • 1 replies • 0 likes
Hajri Tonuzi
We have created a Que, that has 14 - 16 800#'s tied to. ( A rule was created, directing these numbers to a Que)
We would like to pull reports per phone number, then per member, then pull how many calls this member answered from the particular 800#. Then average handle time.
From what I was able to find, via the site and speaking to one of your knowledgeable reps, this is not possible at this time.
It is very important to us to know how many calls are coming in per 800# assigned to the que, since each number represents a different project of ours.
on Apr 6, 2021 at 12:34pm • 0 likes
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