question

Barkley Square avatar image
Barkley Square asked mary-community-moderator commented

Text to extension,Text to Extension

Is it possible to text to a specific extension rather than just the main number? We get texts that are intended for different business units and it gets confusing.

,

Is it possible for an outside person to text to a specific extension? Rather than the main number? We are having issues with texts coming in for different parts of our business and it is getting confusing.

sms and text messaging
4 comments
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@Mary-Community_Moderator is it possible for a client to text extension 101 versus 102 or the main number?

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I'm not sure I understand, but the sender/client needs to text the direct phone number of an extension.

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@Mary-Community_Moderator OK. We want to be able to have texts go to different extensions of a phone number rather than them all doing to one big inbox. It sounds like we will have to have more than one phone number to accomplish this.

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I see what you mean. This feature is not available. You need to have individual numbers for each extensions.

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1 Answer

mary-community-moderator avatar image
mary-community-moderator answered

Yes, an extension must have a direct number assigned so it will receive an SMS.

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