today we move the API interface server to a different cloud computer and restart the services. we are having trouble to subscribe in Ring central
we got the following error
22:54:09 I 00000 Vh00000 : ********* Telus Business Connect service starting *********
22:54:09 I 00000 Vh00000 : Running in local mode ... gettings configs from database
22:54:10 I 00000 Vh00000 : Unicity configured as active
22:54:10 I 00000 Vh00000 : Initializing Ring Central connection and subscription for Unicity
22:54:10 I 00000 Vh00000 : Received access token U0pDMDFQMTFQQVMwMHxBQURSYl9DMmRIb3lIQlo1cHBuWGRyQ0ZNLUY0X0ZBQnJlZmtjaGVYNDNva3ZYdFR5U21kVFJjdkh6VjBFZkFpZUtob2V2X0xkRlBnVUlfdUZWOFNrOU9PUnV0ZjJsaFFfX3FpLXdXMmhXNHpJY0tnZnJndzhYaWtfU2NYZHhyYlNZQk03N1ZQTlAxLVVma1VnWUdHVlo5cEN4LVJwOEJaTzBqUzRUMzYyNXBtaE92eUR6OXBYNlByNkFZczlQNllSMTMwRkNkVkMyUzk5b25KeG9CQVVOLTB8aGYyaWhBfGsyY2dWRF9mZlk4aFd2Wmo2ZmEtY2d8QUE
22:54:10 I 00000 Vh00000 : Preparing configuration data to send to phone integration service ...
22:54:11 I 00000 Vh00000 : Received account ID 1218369024
22:54:11 I 00000 Vh00000 : Extension ID / Number : 1218369024 / 104
22:54:11 I 00000 Vh00000 : Extension ID / Number : 1218371024 / 115
22:54:11 I 00000 Vh00000 : Extension ID / Number : 1218372024 / 117
22:54:11 I 00000 Vh00000 : Extension ID / Number : 1218373024 / 110
22:54:11 I 00000 Vh00000 : Extension ID / Number : 1218374024 / 101
22:54:11 I 00000 Vh00000 : Extension ID / Number : 1218375024 / 102
22:54:11 I 00000 Vh00000 : Extension ID / Number : 1218376024 / 109
22:54:11 I 00000 Vh00000 : Extension ID / Number : 1218378024 / 105
22:54:11 I 00000 Vh00000 : Extension ID / Number : 1218379024 / 106
22:54:11 I 00000 Vh00000 : Extension ID / Number : 1218380024 / 107
22:54:11 I 00000 Vh00000 : Extension ID / Number : 1218382024 / 108
22:54:11 I 00000 Vh00000 : Extension ID / Number : 1232027024 / 1001
22:54:11 I 00000 Vh00000 : Extension ID / Number : 1235285024 / 9
22:54:11 I 00000 Vh00000 : Extension ID / Number : 1235286024 / 2
22:54:11 I 00000 Vh00000 : Extension ID / Number : 1235287024 / 116
22:54:11 I 00000 Vh00000 : Extension ID / Number : 1237897024 / 10
22:54:11 I 00000 Vh00000 : Extension ID / Number : 1237898024 / 11
22:54:11 I 00000 Vh00000 : Extension ID / Number : 1237902024 / 12
22:54:11 I 00000 Vh00000 : Extension ID / Number : 333584025 / 1
22:54:11 I 00000 Vh00000 : Sending config data to phone integration service
22:54:12 I 00000 Vh00000 : There are no active subscriptions
22:54:12 I 00000 Vh00000 : Create subscription attempt 1
22:54:12 I 00000 Vh00000 : Create subscription failed ...
{"errorCode":"SUB-521","message":"WebHook is not reachable","errors":[{"errorCode":"SUB-521","message":"WebHook is not reachable"}]}
22:54:22 I 00000 Vh00000 : Create subscription attempt 2
22:54:23 I 00000 Vh00000 : Create subscription failed ...
{"errorCode":"SUB-521","message":"WebHook is not reachable","errors":[{"errorCode":"SUB-521","message":"WebHook is not reachable"}]}
22:54:33 I 00000 Vh00000 : Create subscription attempt 3
22:54:33 I 00000 Vh00000 : Create subscription failed ...
{"errorCode":"SUB-521","message":"WebHook is not reachable","errors":[{"errorCode":"SUB-521","message":"WebHook is not reachable"}]}
I also tried to ping platform.ringcentral.com
and I could not reach it. anything happen to this URL?
No, the server is up and run normally. I guess the problem is with your new environment. I can see the error message below.
{"errorCode":"SUB-521","message":"WebHook is not reachable","errors":[{"errorCode":"SUB-521","message":"WebHook is not reachable"}]}
Did you change the Webhook delivery address with the new site accordingly?
Of course the platform.ringcentral.com is not pingable.
Next time please shorten your log when posting in your question as some log info such as
22:54:11 I 00000 Vh00000 : Extension ID / Number : 1232027024 / 1001
22:54:11 I 00000 Vh00000 : Extension ID / Number : 1235285024 / 9
22:54:11 I 00000 Vh00000 : Extension ID / Number : 1235286024 / 2
do not help to diagnose anything.
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