Over the last week or so we've been experiencing an issue with the RingCentral Google Chrome extension.
Calls will connect successfully and the person on the other end can hear us but we won't be able to hear the caller on the other end.
This seems to be happening to more and more of our users. We've checked our audio settings, the dial out setting and the Google Chrome permissions and everything seems to be all set. All other audio on the workstation & browser seems to work fine.
We'd prefer not to switch to the Desktop App because in interrupts our workflows and requires a separate application install.
Have you experienced this? Are there any workarounds other than restarting Google Chrome as recommended in the item below: https://community.ringcentral.com/questions/89618/trouble-with-chrome-extension.html
Thanks,