question

Brad Johnson avatar image
Brad Johnson asked Phong Vu edited

phone SIP registration timer

When my network fails over to our secondary provider the phones do not re-register. Is there a way to adjust the timer or have the phone try to re-register in the event of an Internet failover.

hardware
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1 Answer

Phong Vu avatar image
Phong Vu answered Phong Vu edited

Please clarify "our secondary provider..", who is the provider? What and how does this related to RingCentral platform? If it is a hard phone using with RingCentral service, what is the phone model?

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We have VVX500 x 7. Primary Internet provider is Verizon, backup is AT&T, when we failover to AT&T the phones do not re-register unless power cycled.

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This is a type of user question. Let me move the question to the customers community to get better help.

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