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Dev User avatar image
Dev User asked mary-community-moderator commented

Add a button

Is it possible to add a button to any of the user interfaces or softphone that will launch a web URL when clicked? If so can you point me to where we should be looking to achieve this please.

softphone
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Hello @Dev User, what web URL are you referring to?

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Sorry, let me set the scene.

We allow Ring Central users to take card payments when they are on an active telephone call without the agent asking the customer to read out their card details on the call.

We are looking to provide a button that launches the agent Paytia web interface from the screen/application they are using for Ring Central call management.

i.e. https://accounts.pay729.net/login

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Anirban answered Dev User commented

As per the following link

https://community.ringcentral.com/questions/101994/integrate-button-into-softphone-add-button-to-dial.html

RingCentral embedded phone can be done since it isa web based application but there is no official confirmation

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Thanks, I saw that post. So there is no way at all to add feature buttons to the web app either? You can only use the API's to control settings and functions?

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Dev User answered mary-community-moderator commented

Development support has clarified this is not possible yet so I have created a suggested idea ticket. Please vote if this would also be useful for you.

https://ideas.ringcentral.com/ideas/CUSTCOM-I-3425

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