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Error notifications sent to unauthorized email addresses.
Tags: admin portal
Sep 20, 2021 at 10:01am   •   3 replies  •  0 likes
Julie Gladney

When setting up a meeting and including someone not on our plan, an unauthorized client email is sent automatically. It is sent to our admin and 3 other email addresses, one of which is not even on our plan. No one ever entered the 3 additional email addresses to receive any admin information. Support can not figure out how this is happening. Any ideas?

on Sep 20, 2021 at 11:25am   •  0 likes

I have done that - and spent a couple of hours / screen share and numerous tests. The support tech had no idea how to fix this.

on Sep 20, 2021 at 12:00pm   •  0 likes

Ok, as this is a non-programming related question, let me move your question to the customer community to see if someone can help.

on Sep 20, 2021 at 10:33am   •  0 likes

Such a question should be asked via this support channel. You need to provide your account information in the ticket so they can have a look at your account settings.

on Sep 21, 2021 at 7:49am   •  0 likes

Hi @Julie Gladney. Can you please send us an email at We would like to check on this.

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