Hello Everyone!
We have a problem with the iPads in one of our rooms that has a lot of noise - and we were thinking that a Bluetooth speaker would help.
Got an Anker and it works well with the phone, both iPhones and Androids - get the notifications on the phone and they 'ding' on the speaker.
However; the iPad... no ding. Tried multiple iPads... no joy. Someone sends a message and the computer dings, the phone dings, the iPad... silent.
Yes - the mobile settings are the same as the iPhone - not on Mute, and yes, I can select the sound on the iPad - hear it being selected... but the incoming notification - nada.
Anyone else?
Ideas, thoughts, sledgehammers?
Anyone? Anyone? Tech support - want to pass this on to the developers?
This is still an issue after the latest update.
*bump*
Thanks for the bump, @Joe Cache - do you have a case open for this?
I can escalate if so.
No - I figured that there would be others having this issue that might have a workaround/fix.
I gather a ticket would indeed be the route at this point.
I'll open one - thanks.
Go ahead and open one and shoot me an email with the case number. I'll keep an eye on it.
I would love to, however; your oh so lovely case form won't accept any new cases - the Submit won't take, and there's no feedback on which field is not set correctly. I've been over every field multiple times and nothing...
Quite maddening that your support system fails its basic function.
Hello Joe, one of our Advanced Support is working on your case. We appreciate your patience in this matter.
Thanks, @Jenn-Community_Moderator
Like I said, I'll keep my eye on this @Joe Cache.
Hey, @Joe Cache I heard back from our team and they're asking that you delete browser cookies and cache and then follow this link to generate a HAR file.
https://support.zendesk.com/hc/en-us/articles/4408828867098
Then if you wouldn't mind sending it back to us, we'll have our team look into this further.
Point is moot... this is on an ipad/iphone - not pc/mac. Sent the support zips already at the Tier 2 level.
I've got the ear of a Tier 3 right now - and still hitting brick walls.
I forgot my sledgehammer in the truck... be right back. ;)
I have some ideas to test this morning so we'll see.
Thanks.
@Joe Cache You got an extra I could borrow?
I could use a sledgehammer too.
Son of a bee sting - let me talk to my connections for this issue.
In the meantime, I'll have someone from my team create a case for you and email you with the case number.
Hang tough!
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