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MacOS Monterey support

Tags: ringcentral app

Nov 2, 2021 at 1:07pm • 1 replies • 0 likes

brian-engert

Looking at the system requirements pages for app/meetings/phone it's unclear if Monterey is fully supported and if there are any known issues. Is this a sign that it's fully supported and there are currently no known issues?

https://support.ringcentral.com/article/System-Requirements-and-Recommendations-Resources.html?language=en_US

Becky-Community_Manager on Nov 2, 2021 at 1:49pm • 0 likes

Hey, @brian-engert I believe so - yes.
My Mac has been updated to Monterey and has not experienced any issues.

Are you running into a problem or just checking in?

brian-engert on Nov 2, 2021 at 1:53pm • 1 likes

Just checking that it's supported. I've tested mainly app and have not run into any issues.

Becky-Community_Manager on Nov 2, 2021 at 2:00pm • 0 likes

Cool - well, keep us in the loop if you run into a hurdle.

Callum Percy on Nov 15, 2021 at 9:06am • 0 likes

Hey @Becky-Community_Manager ,

Since updating to Monterey, my Logitech Webcam has had broken colors in RingCentral Video.

This issue does not occur in RingCentral Meetings.

There is a green bar that runs across the top of the feed, and colors are saturated blue/pink. This occurs on both my Logitech Brio and Logitech C922 webcams.

Thoughts?

Becky-Community_Manager on Nov 15, 2021 at 9:50am • 0 likes

Definitely weird, @Callum Percy!
I would suggest checking in with Support to see if they've heard about this issue and if there are any immediate remedies.
If you find a solution or new information, circle back and let us know in the event that someone else runs into the same issue.

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