Warm transfer and Conference calls - detect them and get all the related call recordings.

The '/presence?detailedTelephonyState=true' event filter won't give you all details of a call session. Use the /telephony/sessions/ event filter instead.

Look for an event like this to determine a warm transfer event and map the session ids or telephony session ids.

Remember that a call recording is not automatically continued (if auto-recording feature is not enabled) after the call is transferred to a new agent.

{
  "body":{"sequence":9,
    "sessionId":"600398999016", // origin session id
    "telephonySessionId":"s-6885fcf7ff48428db455027955a59901", // origin tel session id
    "parties":[
      {
        "accountId":"80964xxxx","extensionId":"59586xxxx",
        "id":"p-6885fcf7ff48428db455027955a59901-2",
        "direction":"Inbound",
        "to":{"phoneNumber":"+1209248xxxx","name":"Agent 120","extensionId":"59586xxxx"},
        "from":{"phoneNumber":"+1650513xxxx","name":"Phong Vu"},
        "status":{
          "code":"Gone",
          "reason":"AttendedTransfer",
          "peerId":{
            "telephonySessionId":"s-5e9ea55d51ca43c5b555093b98e6be64", // new tel session id
            "sessionId":"600400135016", // new session id
            "partyId":"p-5e9ea55d51ca43c5b555093b98e6be64-1" // new party id
            },
          "rcc":false
        },
        "park":{},"missedCall":false,"standAlone":false,"muted":false}],"origin":{"type":"Call"}}
}