Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Automatic Call Queue Availability

Tags: call queues

Nov 26, 2021 at 3:10am • 2 replies • 0 likes

Darren Lewis

We have noticed that it can be frustrating and cause less that ideal customer experiences when members of a call queue are on annual leave or off sick but have left their accept call queue status to on.

This causes calls to our IT Helpdesk for admin accounts to manually override this status.

Is it not possible for the RingCentral platform to know when a user is logged in or not. The behaviour would then be that if a user is not logged in on mobile or desktop that their call queues availability should be set to do not accept call queues.

Once a user is logged in it should automatically set them to accept call queue calls.

Mary-Community_Moderator on Nov 29, 2021 at 12:41pm • 0 likes

@Darren Lewis You can add this at https://ideas.ringcentral.com/.

1 Answer

vyshakhBabji answered on Nov 29, 2021 at 12:05pm

Please share this idea on Idea portal here https://ideas.ringcentral.com . I am moving this post to General community where it can get more visibility to PMs / Support Engineers.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales