We have noticed that it can be frustrating and cause less that ideal customer experiences when members of a call queue are on annual leave or off sick but have left their accept call queue status to on.
This causes calls to our IT Helpdesk for admin accounts to manually override this status.
Is it not possible for the RingCentral platform to know when a user is logged in or not. The behaviour would then be that if a user is not logged in on mobile or desktop that their call queues availability should be set to do not accept call queues.
Once a user is logged in it should automatically set them to accept call queue calls.