RC Texting issues still occurring. When will this be resolved?
Jan 19, 2022 at 7:46am • 6 replies • 0 likes
d-bour
Still waiting for a response and fix to the SMS/texting issue. Can someone please provide an update?
on Jan 25, 2022 at 4:18am • 1 likes
Longer post for reference
on Jan 25, 2022 at 4:49am • 1 likes
We're still feeling the affects of this issue occurring.
on Jan 25, 2022 at 4:13am • 1 likes
This was fixed temporarily and now it is back today! What is going on?
on Jan 25, 2022 at 4:18am • 1 likes
https://community.ringcentral.com/questions/104975/sending-text-messages-1.html
on Jan 19, 2022 at 8:21am • 1 likes
Did you ask this question before? When did this happen? How did you send text messages, RC app or API???
on Jan 19, 2022 at 2:41pm • 1 likes
It was texting in RC app (mobile & desktop app)
on Jan 19, 2022 at 1:10pm • 0 likes
@d-bour I see that you had a ticket opened and they closed it with confirmation that this issue has been resolved. Can you confirm if you are still having issues?
on Jan 19, 2022 at 2:40pm • 1 likes
We were told it was a "known outage" so the ticket was closed Without resolution Ticket #14383490
on Jan 19, 2022 at 2:52pm • 0 likes
So, are you still having issues?
on Jan 19, 2022 at 3:03pm • 1 likes
Yes. Everyday it seems like we get more complaints from our end users. So it's growing into a much larger problem.
on Jan 19, 2022 at 3:57pm • 0 likes
I'll connect with your CSM and see if we can't get some attention to your issues and concerns.
on Jan 19, 2022 at 4:03pm • 1 likes
I believe our CSM has already tried to escalate. @DavidWheatley is aware of this ongoing issue.
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