Ted Nickerson avatar image
Ted Nickerson asked Phong Vu commented

Prompt mode using audio when text to speech is selected

Whenever a customer calls in, the system is defaulting to the "audio" prompt instead of the text-to-speech prompt I have selected. Customers are calling in and all it says is "thank you for calling." Then just hangs up.

Unbelievably frustrated with this.

customer service
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Must be something wrong with the settings. Let me move this to the Customer community as this is not related to app development.

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