question

ABC Office Manager avatar image
ABC Office Manager asked mary-community-moderator commented

cannot get calls in to main line

cannot get calls in to main line


phone
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mary-community-moderator avatar image mary-community-moderator ♦♦ ·

What's happens when someone calls the main line? Is there an error message?

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ABC Office Manager avatar image ABC Office Manager mary-community-moderator ♦♦ ·

rolls to another office staff phone

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mary-community-moderator avatar image mary-community-moderator ♦♦ ABC Office Manager ·

You need to configure the Settings in the Auto-receptionist. It depends if the auto-receptionist is set to go to a Call Queue or an IVR. You need help with Tech Support to check on it. Please submit a ticket.

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