question

Brian Busbey avatar image
Brian Busbey asked mary-community-moderator commented

Deskop App - Icon flashing or pop up on messages

All i get is a red dot and no flashing or pop up messages or anything. curious why the flashing isn't happening on the app when i have it turned on within the notifications section. trying to make it easier to identify when there is an unread message.

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PC. i found the link from RingCentral on the solution and seemed it was already set to flash.


https://support.ringcentral.com/article/Configure-the-Behavior-of-the-RingCentral-App-Desktop-Icon-for-New-Messages.html



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Is your app on the latest version?

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yes

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Can you please send a screenshot of your current settings?

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Hi Brian, are you using PC or MAC?

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thats the issue though, it isnt working. when i opened the settings, all was previously set properly. i see no flashing or anything.

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and i mean if 2 people are messaging, you can remove individual lines of chat in that message but not the entire message with one button click.


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1 Answer

Brian Busbey avatar image
Brian Busbey answered mary-community-moderator commented

see attached. capture.jpg


capture.jpg (49.4 KiB)
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Thank you! Can you please try to change New messages to All new messages?

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mary-community-moderator avatar image mary-community-moderator ♦♦ mary-community-moderator ♦♦ ·

Change direct messages and mentions to All new messages.

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ok that worked! one more question, is there any way to delete a chat completely vs individual messages?


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There is no option as of now, but the Product Team is considering it. You may vote for this feature here.

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