question

John Gladson Moses avatar image
John Gladson Moses asked Embbnux Ji answered

Users getting the error (session expired. Please sign in), when during the middle of the call intermittently using the Embeddable widget app

Users getting the below attached error (session expired. Please sign in), when during the middle of the call intermittently using the Embeddable widget app (In Production).


Environment: Production

Application Name: RingCentralPOCAccountSSO (Used in Embedded Widget app)

Client ID or App Key: NU0314qLSkC6Fwpt-t8PFg


Seems we are using the Implicit authorization type with only the ClientID given in the Iframe render script given in the doc




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218 ELD avatar image
218 ELD answered

I am having the same problem, did you find the solution?

,

I have the same problem, could you solve it?


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Anirban avatar image
Anirban answered
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Embbnux Ji avatar image
Embbnux Ji answered

Can you help to check which version that you are using? In early version, we are using Implicit grant flow, which user expire will be expired in 1 hour.
And can you help to provide some logs, screenshot and network HAR file from chrome developer tool to help us track the issue?

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