Automatically logging out from the RingCentral Embeddable Widget after some time in Production

Question

question

Suresh Gonepudi asked Jun 3, '20 Embbnux Ji commented Jul 22, '21

Automatically logging out from the RingCentral Embeddable Widget after some time in Production

We are using RingCentral Embeddable Widget in Production.The agents are getting logged out suddenly after some time.Can you please suggest the solution. Is Ring central session need to be increased, Is it true? If true is there any cost involved? how we need to proceed please suggest...

rest api

1 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

On MacOS: press "fn + command + f2" keys
On Windows: press "Ctrl + F2" keys

Answer 1 · 2020-06-09T02:29:20Z

Embbnux Ji answered Jun 9, '20 Embbnux Ji commented Jul 22, '21

Hi Suresh, can you check which authorization grant flow are you using, authorization code flow or implicit grant flow?

https://github.com/ringcentral/ringcentral-embeddable/blob/master/docs/config-client-id-and-secret.md

For implicit grant flow, login session will be expired if user is inactive in 1 hour.

For authorization code grant flow, login session will be expired if user is inactive in 7 days.

When user or admin change password, it will also trigger session expired.

3

1 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Adrian Carreon commented · Jul 20, 2021 at 06:46 PM

Hi Embbnux, I have the same problem.
As I understand the documentation of the widget that refers to the authentication flow, the PKCE is available since version 1.4 and is enabled by default, right?
I'm integrating the RingCentral Widget with my website and the session expires after 1 hour, can you help me?

Thank you!

0 ·

captura-de-pantalla-2021-07-20-a-las-124527.png (216.7 KiB)

Embbnux Ji Adrian Carreon commented · Jul 22, 2021 at 08:12 AM

Replied at email, it is a bug for some apps created from some account in some special region. Still in investigation.

0 ·

Embbnux Ji Embbnux Ji commented · Jul 22, 2021 at 08:51 AM

Fount the root cause. The app client id for RingCentral Embeddable should be "Web Browser (Javascript)" type. The type "Server/Web" app can't refresh token with auth code with PKCE flow.

0 ·

question