Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

DTMF not recognized

Tags: phone

Aug 16, 2022 at 8:03am • 1 replies • 1 likes

Ed Shahmirzadi

Often, when on a call made by the RC app on a PC, and trying to make choices by pressing the number keys, some of the DTMF tones generated by the RingCentral app are not recognized. Perhaps their duration are too short, or the frequency is not quite right? This is a very annoying problem, and forces one to hang up and use a cell phone to make the call and enter the information using DTMF.

1 Answer

Bruce Lytle answered on Aug 18, 2022 at 6:28am

We are having the same issue in Classic and UserHub. No fix just hang up and dial again. NOT the script in Studio. Not the POC. Having the issue on many Scripts and POC.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales