Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

iPhone app instability

Tags: ringcentral app

Aug 30, 2022 at 9:20am • 1 replies • 0 likes

Tim Sandor

I have several users with T-Mobile iPhones with the RingCentral app. The Internet connection and wifi are all stable. However, multiple users have repeated instances where the RC app shows that it is reconnecting, frequently while the user is trying to take or make a call. The iPhones are all on wifi, have the latest version of iOS, and the latest version of the RC app. When a user has this issue, we reboot their iPhone, but it doesn't always help. Any ideas or thoughts? Thanks.

Becky-Community_Manager on Aug 31, 2022 at 2:26pm • 0 likes

I haven't heard anything like this, but might recommend creating a case with support, as they may have some troubleshooting steps that could help or tips to assist with your users.

You can create a case via the link in our "Getting Started" window to your right.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales