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Remove Extension Number under dial by name on internal calls

Tags: extension

Sep 12, 2022 at 11:01am • 2 replies • 0 likes

Mike Schimento

We would like to block/remove the extension number of a particular call queue when a user dials by name (internally) in the dial pad. So if we tell our staff to use "Bill Review" as dial by name to reach the group, we do not want them to see that they are calling extension 1234.

The purpose is so that they cannot give out the extension and callers enter via an IVR. This would be for internal use only.....

Has anyone done this or can it be done?

Mary-Community_Moderator on Sep 13, 2022 at 12:24pm • 0 likes

Hi Mike! I am working on getting information if this is possible.

Mike Schimento on Sep 13, 2022 at 12:43pm • 0 likes

thank you

1 Answer

Mary-Community_Moderator answered on Sep 14, 2022 at 12:05pm

Hello @Mike Schimento! This is currently not an option. Please submit a Feature Request in our Ideas Portal at https://support.ringcentral.com/new-case.html.

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