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MP3 Meta data - Length

Tags: call recording

Oct 30, 2022 at 10:35am • 2 replies • 0 likes

Paul King

All call recordings are in MP3 format when downloaded which we do each day automatically.

Each MP3 file has embedded metadata of which the call duration is embedded as "Length".

For those of us who bill based on in or outbound call durations is there a way to extract the cumulative time ( Length ) per phone number?

Example is if I have ten calls to and from a number I can then add up the cumulative time ( Length ) for that number in a spreadsheet and then calculate the total hours.

thank you

Paul

2 Answers

Paul King answered on Nov 2, 2022 at 7:24am

I have edited the original question as I believe there would be benefits in having a tool that could extract call "Length" from the metadata. Thank you.

Phong Vu on Nov 2, 2022 at 7:39am • 0 likes

So you bill your customers based on call recording length or based on call duration? Again, you started explaining call recording length and ended up expecting " in or outbound call durations". Do you expect all the calls must be recorded?

Phong Vu answered on Oct 31, 2022 at 7:44am

Your question is so confusing. You talked about call recording length and explained your billing based on call durations then ended up with cumulative time.

There is no single endpoint to get cumulative call durations per phone number. However, you can call the user call log API with a period of time and check the call duration of each "Connected" call to calculate the total call duration of that user. If you want to calculate per phone number, then group the result based on the from/to number of those outbound/inbound calls.

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