I have been unable to submit a support ticket. I attempted separate times over the course of two weeks with the same result of a prompt regarding an issue with the site and to try again later. This was also done on two different browsers. After the most recent time I cleared my cache and cookies on Chrome and logged back in and received the same error message and just a loading image after hitting next when it asks for an alternate email address.
Hi Katie,
We'll follow up with our support case administration team. To confirm, are you using the same email from your profile to log in and submit the case?
In the mean time, what are you needing to submit a case on? We may be able to help while our team gets your support case access corrected.
Yes, I am.
I am trying to look into two issues. One with a phone dropping audio during phone calls randomly (approximately 1/2 times per day) and if the firmware of a phone needs to be updated to get a headset, that was previously working, working again.
Are you able to log into support.ringcentral.com at all? I'm working with the team to fix you access ASAP, you will need to work with advanced support for them to gather phone logs and example files to pinpoint your dropped calls.
Yes, I am actively logged in. It just gives me a perpetual loading screen and error message if I attempt to submit a case.
some solution for this issue? we are experiencing the same issue. Kind Regards Hugo
Hey, @Hugo Papa I've reached out to the team responsible for that.
I'll share an update when I hear back from them.
We've submitted a case for this!
We'll update here as we learn more.
Hello @Ingrid Sells, please try the troubleshooting steps below.
Clear cache and cookies
Delete browsing history
Restart your browser
Relogin
Let us know if the issue is still the same so that I can report this.
Thanks!
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