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Unable to Submit Support Case
Tags: web case
Dec 13, 2022 at 9:44am   •   3 replies  •  1 likes
Katie Kearney

I have been unable to submit a support ticket. I attempted separate times over the course of two weeks with the same result of a prompt regarding an issue with the site and to try again later. This was also done on two different browsers. After the most recent time I cleared my cache and cookies on Chrome and logged back in and received the same error message and just a loading image after hitting next when it asks for an alternate email address.

on Jan 4, 2023 at 7:47am   •  0 likes

some solution for this issue? we are experiencing the same issue. Kind Regards Hugo

on Jan 4, 2023 at 8:43am   •  0 likes

Hey, @Hugo Papa I've reached out to the team responsible for that.
I'll share an update when I hear back from them.

on Jan 4, 2023 at 9:31am   •  0 likes

We've submitted a case for this!
We'll update here as we learn more.

on Jan 5, 2023 at 10:15am   •  0 likes

@Hugo Papa Our Support Team was able to provide some instructions to get your submission powers activated!

Note: Ensure to delete the browser's cache and cookies that are set for All Time to avoid session issues.
1. On your computer, open Chrome.
2. At the top right, click More.
3. Click More tools and then Clear browsing data.
4. Go to Advanced Tab. At the top, choose a time range, and select All Time.
5. Check the boxes EXCEPT for Password and other sign-in data, Autofill, Site Settings, and Hosted app data
6. Click Clear data.
To try again the process. Please confirm with the user if it's all set now.

Let me know if this doesn't help! Shoot an email at

on Jan 6, 2023 at 12:47am   •  0 likes

Hello Becky, thank you very much for your effort, we already tested this way and tried another browser too and in another laptop, the issue still here.

on Jan 6, 2023 at 7:23am   •  0 likes

Okay, can you shoot me an email with any errors that you're getting and the email address associated with the issue?

on Dec 13, 2022 at 11:05am   •  0 likes

Yes, I am.

I am trying to look into two issues. One with a phone dropping audio during phone calls randomly (approximately 1/2 times per day) and if the firmware of a phone needs to be updated to get a headset, that was previously working, working again.

on Dec 13, 2022 at 1:31pm   •  0 likes

Are you able to log into at all? I'm working with the team to fix you access ASAP, you will need to work with advanced support for them to gather phone logs and example files to pinpoint your dropped calls.

on Dec 13, 2022 at 1:38pm   •  0 likes

Yes, I am actively logged in. It just gives me a perpetual loading screen and error message if I attempt to submit a case.

on Dec 14, 2022 at 7:19am   •  0 likes

Can you send a screenshot or video of the specific error message you are getting?

on Dec 14, 2022 at 11:24am   •  0 likes


on Dec 15, 2022 at 8:49am   •  0 likes

I'm also getting same error. I'm using Edge and Fire Fox.

RC error web case.png

on Dec 13, 2022 at 9:48am   •  0 likes

Hi Katie,

We'll follow up with our support case administration team. To confirm, are you using the same email from your profile to log in and submit the case?

In the mean time, what are you needing to submit a case on? We may be able to help while our team gets your support case access corrected.

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