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Ring Central Integration

Tags: integrations

Dec 21, 2022 at 8:21am • 2 replies • 0 likes

VIP ADMIN

Not an API developer

We have a server based application , Fetchit from Schultz Technology, that integrates to Ring Central and provides screen pops with CID name and number.

Since moving the site to a multi-site environment and adding a couple of new sites. The application pops call data from all sites, even thought the credentials used to authenticate are a super user limited to just to just the original site.

Software provider says it is Ring Central’s responsibility to filter the traffic

2 Answers

VIP ADMIN answered on Dec 21, 2022 at 10:49am

Phong;

I'll need to go back to the Software provider.

Could you give me some possible questions to ask , as far as, How it is Implemented and How it handles incoming calls ?

Thanks

Phong Vu on Dec 21, 2022 at 11:11am • 0 likes

Ask them how they detect incoming calls to make inbound call popup? I guess that they are using the telephony session event notification and if so, how do they subscribe for the notification, account level or extension level?

Phong Vu answered on Dec 21, 2022 at 8:41am

Unfortunately, we need to know the way the integration was implemented and how it handles incoming calls.

But basically, a super admin would have access to other sites, NOT just the main site.

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