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Transfer call in softphone-js sdk

Tags: softphone, transferring calls, transfer a call

Jan 17, 2023 at 12:30pm • 3 replies • 0 likes

Shankar Jha

I am using https://github.com/ringcentral/ringcentral-softphone-js for one of my use case. How can I transfer call in this SDK. It seems to have message exchange with some command for voicemail. Do we have something similar for transfer?

Tyler Liu on Mar 21, 2024 at 5:12pm • 0 likes

Latest version of https://github.com/ringcentral/ringcentral-softphone-ts supports call transfer out of box!

2 Answers

Roman Pierce answered on Mar 20, 2024 at 7:18am

@Shankar Jha did you find the session id and party id in the SIP message headers?

Phong Vu answered on Jan 18, 2023 at 2:35pm

This is the call transfer API. It requires a telephony session id and a party id and only the owner of the call can transfer its call. I don't know how you make the call, but check the SIP message headers to see if you have the right telephony session id and the party id, then try to transfer using that API.

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