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PDF v Admin Portal TCR Registration - received email today re: PDF
Tags: admin portal
Mar 17, 2023 at 1:33pm   •   3 replies  •  0 likes
Merrilee Guarini

Hello! We submitted PDF version of TCR registration Feb 2nd following the example forms and responses, and were advised to follow to a tee which I did. While PDF was still in limbo, we did self registration in Admin Portal as directed by Ring Central. Just received an email today with comments regarding two issues on our PDF (case # 17441147) and directing me to self register in Admin Portal which I already did ths past Monday. Are the PDF reviewers not looking at the pending Admin Portal registration info which is more thorough and up to date? I thought the portal registration would override the PDF anyway? Thank you!

on Mar 17, 2023 at 5:54pm   •  0 likes

My apologies, typically team members reviewing the PDF submission do check TCR first to see if there was already a registration, or a registration was submitted via the Admin Portal. Will pass this along as a reminder to check these two items first before responding to PDF submissions.

2 Answers
answered on Mar 18, 2023 at 1:46pm  

Hi Sean,

Would love to private email you regarding RingCentral vs 8x8. My email is Please reach out if you are willing to share your experience. I am at the point of looking to move my business to 8x8 if I can’t get this resolved in the next couple of days.



on Mar 18, 2023 at 3:39pm   •  0 likes

David, I'll shoot you an email in a min. However, I'll can tell you now that the RingCentral interface is more intuitive and it integrates seamlessly with our CRM (specifically SMS, ha ha). 8x8 always seemed a bit complicated to set up and make changes, although their customer support was always available walk me through everything. In reality, I only had to use the admin console a few times over the years, I think only when lines were added or removed.

answered on Mar 17, 2023 at 2:36pm  

I had the same issue. Filled out and submitted the PDF (1 Feb), had an issue, was told to correct the error and resubmit (23 Feb), resubmitted the PDF (23 Feb), and was then told to use the portal on 6 Mar. I registered on the portal an my Brand Identity was approved in day. I thought great, I can start using SMS. Nope, you then have to get back on the SMS portal and submit your campaign for approval, which will take at least another 30 days. No one at RingCentral could tell me what happened to my PDF forms.

RingCentral's TCR registration is a total goat-rope. What's interesting is that TCR registration only took a few days to be fully verified (approved) with the VOIP provider for my other company. It will be interesting to see what happens on 31 Mar. Good luck.

on Mar 18, 2023 at 12:57pm   •  0 likes

I am in TCR registration hell as well. Just out of curiosity- what is the other VOIP company that had your registration approved in days?

on Mar 18, 2023 at 1:30pm   •  0 likes

8x8. "TCR hell" is a great way to describe it. What's most shocking is that no one told us before we started service in December that SMS would be disabled. The RingCentral Master Service Agreement and my order don't say anything about it either. A customer service rep finally told me RingCentral decided to disable SMS on new accounts last fall. It appears they forgot to tell anyone, including most of their own personnel, including my sales rep (spoke to him again last month). The best part is that they already have our money. Unbelievable.

on Mar 18, 2023 at 6:44pm   •  0 likes

Unfortunately, in terms of the Dec 1 date there were some very rapid changes that occurred that also required new processes to be put in place. This resulted in delayed communication surrounding these changes to customers which I will personally own. These changes have also been a catalyst for numerous additional steps we are taking to not only improve the process (I will also own that it has not been as smooth as we had hoped, and can be incredibly frustrating), but to ensure more transparency and communication for our customers (both from RingCentral as well as industry partners).

If it would be helpful I will be providing an update on the steps and progress RingCentral is making, as well as take time for Q&A on March 21 at 1pm PDT and March 23 at 10am PDT.

on Mar 22, 2023 at 11:52am   •  0 likes

Mike, I personally appreciate you taking the time to respond and taking responsibility for the issues, but neither helps my company. The TCR issues are costing my company, and several other companies according to other posts, time and money that can never be recovered. My original ask of RingCentral was extremely reasonable, enable SMS until 31 March and if we have not registered by then, disable it. Issues arising while implementing something like TCR registration are understandable. What’s not understandable is RingCentral shifting the consequences of its issues to its customers.

One of your customer service reps told me RingCentral decided to disable SMS on new customers last fall/winter because of an issue with fraud. While I agree RingCentral needs to defend itself against fraud, the defense should not inflict significant harm on such a wide swath of legitimate customers. The crazy part is that the fraudsters simply moved to another platform while the legit customers are left suffering. If a customer paid or is paying RingCentral for SMS, RingCentral needs to enable their SMS as soon as possible. If that causes issues for RingCentral, RingCentral needs to figure out how to mitigate those issues, not the customers.

on Mar 17, 2023 at 5:56pm   •  0 likes

My apologies, unfortunately over the last several weeks there have been some changes and additional information is being required. While the team is still working through manual form submissions, most of these forms will be rejected due to the new information being required which is why we are recommending to proceed using the Admin Portal (not to mention and as you already stated, it will be a much, much faster process).

Please note that while we cannot make any guarantees, we are working with our partners to try and ensure that any customer that is in the process of working through their TCR registration is not disrupted by campaign vetting or other delays.

on Mar 18, 2023 at 7:56am   •  0 likes

Okay thank you Mike. Yes, I was thinking the Portal registration was much more thorough as things have evolved (as were my responses after watching tutorial and webinar). So now just wait on the Portal registration (currently pending) and don't worry about the PDF? Thank you!

on Mar 18, 2023 at 6:38pm   •  0 likes

If you've submitted through the Admin Portal you can disregard any notifications regarding your PDF registration. Instead you may rely on the status in the Admin Portal as well as the automatically generated status emails when there are updates.

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