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Coaching Workflow data available in API?

Tags: analytics and reporting

Mar 30, 2023 at 12:25pm • 2 replies • 0 likes

Benjamin Goldberg

Where in the API can I find the same data shown in the Coaching Workflow report in RingCentral? I can't seem to find it in the API or report documentation: https://help.nice-incontact.com/content/reporting/prebuiltreportsqm/coachingworkflowreport.htm?cshid=CX6ed3ab7117b0d81db251744d3731111b5ec76e0f

2 Answers

Benjamin Goldberg answered on Apr 4, 2023 at 9:21am

Hey @Phong Vu thanks for the reply. I'm actually trying to find out if it exists in the Nice API. Do you know if it does and where to find it?

Phong Vu on Apr 4, 2023 at 1:43pm • 0 likes

This is all what they have on their developer platform.

Phong Vu answered on Mar 31, 2023 at 11:46am

I don't think that we have integrated API from Nice platform into RingCentral API platform. Can you check if the API you are looking for exists from Nice platform? If it exists, then we can check what login credentials must be used to access the data.

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