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Unable to Submit a Support Case
Tags: log in
Apr 12, 2023 at 5:08am   •   4 replies  •  1 likes
Will Burt

I've been trying to submit a support case for two days and keep getting the message below; I've tried multiple computers/browsers and cleared caches. Anyone else experiencing this issue?


on Jul 1, 2023 at 1:40pm   •  0 likes

I've had the same problem for more than a year. Fortunately, I don't often need to submit new cases, but I'm blown away that it hasn't been resolved in all that time.

Just as the OG stated, I got the same error. Per my screenshot, several console errors are being logged that should help identify the root cause. Please note that the issue exists regardless of browser (e.g., Chrome, Edge, Firefox).


on Apr 12, 2023 at 8:58am   •  0 likes

Thanks for the heads up, Will. I'm going to share this with the team that manages that experience and have them take a look.
I'll report back soon.

2 Answers
answered on Feb 27, 2024 at 9:53am  

same for me, I cannot raise case either

answered on Apr 12, 2023 at 2:11pm  

@Will Burt We have fixed this issue.
Please let me know if you have any further troubles.

on Jul 19, 2023 at 7:58am   •  0 likes

Like other users, when I try to open a case I get a Something went wrong. Please reload the page or try again later error.

My latest attempt is 10 min ago. Tried with latest Chrome and Firefox.

on Jul 19, 2023 at 7:49am   •  0 likes

I am currently having the same issue. I can't submit a case.

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