Are there Apis that allow receiving telephony events(ring, answer, hangup, etc.) in real-time?

Question

question

john11064 asked · Jul 27, 2018 at 03:58 PM

Are there Apis that allow receiving telephony events(ring, answer, hangup, etc.) in real-time?

The ring central soft phone partially provides such a feature for 3rd party apps but I want to see the events for physical phones in a given Ring Central account.

topic-default

1 |1000 characters needed characters left characters exceeded

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 1 · 2018-07-27T16:19:09Z

saadetswift16514 answered · Jul 27, 2018 at 04:19 PM

Hey John, I'm going to move this over to our Developers Community who may have the answer :)

Share

1 |1000 characters needed characters left characters exceeded

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 2 · 2018-07-30T15:14:19Z

Phong Vu answered · Jul 30, 2018 at 03:14 PM

Hi John,

The answer is yes. You can use the company or the user presence push notification to get real time changes of the telephony status.

This tutorial is showing how to get notified when there is a call recording using the presence push notification. You can use the same status changed sequence to determine ringing, answer and hangup.

Let me know if you want some sample code in other languages.

+ Phong

Share

1 |1000 characters needed characters left characters exceeded

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Developer Community

Customer Community

question