Bruce Tsai avatar image
Bruce Tsai asked mary-community-moderator commented

A free user can't log in on iOS mobile app, but can log in on desktop and web app.

My friends' account can't log in with the mobile app, but can log in on the desktop app and web. It shows some error messages:

Sorry, access to this account is disabled. Please contact your company admin. If you are the company admin, call support at +1 (888) 8984591.

But she doesn't have the company admin. She is a free user.

How can she resolve this problem??

log in
1 comment
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hi @Bruce Tsai, please provide the email address so I can check it. Send it to

0 Likes 0 ·

0 Answers

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.

Get the new RingCentral app