Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Developers

Please enable SMS for sandbox account

Tags: sms and text messaging

May 17, 2023 at 12:33am • 2 replies • 0 likes

Tianjie Yang

Please enable SMS for Sandbox account

main phonenumber +14702310028.

2 Answers

Tianjie Yang answered on May 17, 2023 at 7:02pm

I use the API, the response is successful. But I can't receive the SMS.

The example message Id: 12871924004

The same problem using the https://app.devtest.ringcentral.com/

Phong Vu on May 18, 2023 at 7:10am • 0 likes

There was an issue with SMS in all sandbox numbers in the last few days. The issue was resolved yesterday evening. Please retest and let us know if it still does not work for your numbers.

Tianjie Yang on May 19, 2023 at 12:06am • 0 likes

It still does not work.

The message Id: 12875834004

Phong Vu on May 19, 2023 at 10:16am • 0 likes

I test and verify now that those numbers were not provisioned properly. I reported the problem and ask the team to fix it.

Please stay tuned.

Phong Vu answered on May 17, 2023 at 6:29am

All your numbers are SMS enabled. What made you think it's not enabled, how did you send messages and what was the error message?

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales