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Pop Out Dialpad disappearing on desktop when I answer
Tags: transfer a call
Jul 6, 2023 at 2:01pm   •   2 replies  •  0 likes
Jamie Burch

I am using the Poly Voyager 6200 UC, when the phone rings it rings on my phone and desktop apps at the same time. When I am a backup to the receptionist and a phone comes through, when I answer using my headset it goes to my mobile app and the pop out dialpad disappears on the desktop app. When a call comes straight to my extension or is transferred to me, when I answer from my headset the pop out dialpad on the desktop app stays there. I need the pop out dialpad on the desktop to be there so I can transfer calls. How do I stop it from going away?

on Jul 7, 2023 at 9:01am   •  0 likes

Hi @Jamie Burch ,do you still need help with this?

on Jul 6, 2023 at 2:02pm   •  0 likes

Hello @Jamie Burch, we would like to know more about your issue. A Product Manager would like to setup a call with you tomorrow. Are you available? If yes, please email your contact information and the best time to reach out at . Thank you so much!

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