Hi, i need to get access to the information of the inbound call receiver. In the API response we just get the phonenumber. With this i cannot join it with my main table because of the duplicates (One phone number used by more than 2 people). So how may i get acceess to it ? Should i use the LEG attribute in the Detailed API and get it from there ?
Help please. Thanks
For Inbound call i'm not receiving that exntension obtject. When i try to access to that atribute, i get a traceback errror. This object doesn't appear neither in the main object or when i acces to the "TO" object or the "LEG" object. It just appear when it's a internal company call or Outbound, but we do really need it from all directions. Any suggestion ?
note: in the image below, the extensio attribute doesn't show up.
Thank for your help. Please
Can you share the response in JSON string or expanded all the JSON objects. Remember to mask or erase sensitive info such as real phone number, name etc.
This is the main JSON. No extension object
{
"uri": "https://platform.ringcentral.com/restapi/v1.0/account/283132030/call-log/GyoPNHUzA3gvTUA?view=Detailed",
"id": "GyoPNHUzA3gvTUA",
"sessionId": "328396170030",
"startTime": "2023-07-18T16:16:34.323Z",
"duration": 79,
"durationMs": 79101,
"type": "Voice",
"internalType": "LocalNumber",
"direction": "Inbound",
"action": "Phone Call",
"result": "Accepted",
"to": "<ringcentral.http.json_object.JsonObject object at 0x000002BE1B37BB10>",
"from_": "<ringcentral.http.json_object.JsonObject object at 0x000002BE1B37BB90>",
"recording": "<ringcentral.http.json_object.JsonObject object at 0x000002BE1B37BC10>",
"reason": "Accepted",
"reasonDescription": "The call connected to and was accepted by this number.",
"telephonySessionId": "s-a71803217f49ez18969ca0403z3600cf0000",
"partyId": "p-a71803217f49ez18969ca0403z3600cf0000-1",
"transport": "PSTN",
"lastModifiedTime": "2023-07-18T16:18:22.365Z",
"billing": "<ringcentral.http.json_object.JsonObject object at 0x000002BE1B37BC90">,
"legs": [
"<ringcentral.http.json_object.JsonObject object at 0x000002BE1B37BD50>, <ringcentral.http.json_object.JsonObject object at 0x000002BE1B37BFD0>",
"<ringcentral.http.json_object.JsonObject object at 0x000002BE1B384290>",
"<ringcentral.http.json_object.JsonObject object at 0x000002BE1B384490>",
"<ringcentral.http.json_object.JsonObject object at 0x000002BE1B384690>, <ringcentral.http.json_object.JsonObject object at 0x000002BE1B3848D0>"]
}
It's still the object address, not the JSON content.
<ringcentral.http.json_object.JsonObject object at 0x000002BE1B37BB10>
In Python, you can import the json lib and dumps the dictionary like this. I assumed that you are using the RingCentral Python SDK.
resp = platform.get("...", queryParams)
jsonObj = resp.json_dict()
print(json.dumps(jsonObj, indent=2, sort_keys=True))
And when i access to the TO object there. I just get the phone number, neither the name, or extension
{'phoneNumber': '+178....7'}
From the call log result, look for the extension object in the main call record (or the master leg), use the extension id to read the extension info and you can find the extension name and other info. If this process is needed repeatedly or for multiple users, you can read all extensions info and keep them in an array with just the id and the metadata you need. Then you can quickly access the data without the need to call the extension API every time you parse the call log.
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