question

Rory O'Doherty avatar image
Rory O'Doherty asked Byrne Reese answered

Marketplace App is not showing up as an installed app in BT Cloud account

We have developed a marketplace application for ringcentral/bt-cloud and It is in production now. But still we're unable to see it as an installed app in User's BT Cloud account(app is already installed). So is there anything which we're missing?

App URL :- https://www.ringcentral.com/apps/squire?tab=Technical%20details

install
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

Byrne Reese avatar image
Byrne Reese answered

@Rory O'Doherty The App Gallery is only able to reflect whether or not an app is installed if the app in question is an add-in. So for this app, the App Gallery will always show the same button text: "Visit page to download."

Once a customer has connected to the application via our authorization flow (a.k.a. OAuth), the app will appear within the admin console

4620-screen-shot-2023-09-14-at-95612-am.png


1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys